It’s Time to Change the Questions

“The more upsetting the question, the more change takes place.” -Jim Mathis, The Reinvention Strategist
Sandra Bullock just won an Academy Award for her role in the movie, “Blind Side.”  The term “blind side” comes from a football reference to watching out for another player where he can’t see he is under attack. Are you aware of your blind side?  Do you have areas that you can’t see on your own?

It isn’t about the answers you have that makes you successful; it’s the questions you ask. No one is impressed by your answers. Your answers are making you extinct. Your questions are evolving you and your organization. You have to ask great questions to make great sales. You have to ask great questions to give great service.  Like: “How are we punishing people for doing business with us, instead of why aren’t they buying from us?” You have to ask great questions to lead people through challenging times and economies. People who want to become more or better than they are already aren’t obsessed with your knowledge. They are upset by your questions. The more upsetting, the more they are willing to be open to sharing their answers. And I have found upset people to be the most open to change and reinvention.

Here are The Top Ten Questions you should be asking, or become extinct:
• How are we punishing people for doing business with us?
• How are we handling our customers Number 1 complaint?
• What are we doing that our customers like and want more of?
• Why do I feel like I have to have control in our process?
• Why aren’t we connecting better with our base?
• Where do we penalize creativity and intuition in our organization?
• Where is the new “normal” that we must confront in our industry?
• What am I the THE of to my customers?
• What are we forced to do different today that we didn’t do a year ago?
• What are we doing to build a community in our organization?
Do you know how to find the answers? Start here.

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