We’re Not Gonna Take It!

“There is only one boss: the customer.”
-Sam Walton, Founder of Wal-Mart
Customers are different today than they were just two years ago. Your customer is smarter than ever before. He/she has far less patience with poor treatment.  They definitely don’t care for your self-serving policy manual (if you even have it written down).  The business “game” has changed and the customer is dictating what is and isn’t relevant in business.
You’re Fired!
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