Archive for October 13th, 2010

What Is Our Organization Doing That You Really Like?

From Reinvention 101, Bold Ideas on Reinventing Yourself:

The best surveys are the ones that ask customers to tell their stories.  They serve two purposes: they get people talking about their great experiences with your company (and telling other people) and they generate feedback on how you are doing.

Surveys that ask “Yes” or “No” questions, or that ask you to rate service from 1-5 don’t give you any feedback or promote your customers to talk to others.

It’s time to reinvent the survey form and find out what the people really think.


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  • “Where there is no guidance the people fall, But in abundance of counselors there is victory.” bible.com/100/pro.11.14.… 3 hours ago
  • Tradeshows: Little return for the money you spent getting into it. I hate being a sideshow at the dance... "Nobody puts Baby in the corner!" 2 days ago
  • "One of my spiritual gifts is clarifying the obvious." -Matt Heard, Northland A Church Distributed 2 weeks ago
  • “But I have trusted in Your lovingkindness; My heart shall rejoice in Your salvation.” Psalms 13:5 bible.com/100/psa.13.5.n… 2 weeks ago
  • I like to make people think about things they don’t like to think about…. And do something about it! 2 weeks ago
  • emailinc.net/public_message… 2 weeks ago
  • Thank you @Chamber_Master, the originator of the survey on chamber membership changes I received yesterday. Great info on member trends! 2 weeks ago
  • What do Chamber members want most? Networking with meaning & benefits for membership. Are you showing how to network and creating value? 2 weeks ago
  • Survey by MACE: Businesses leaving chambers of commerce because lack of value in their membership and time. NOT because no activities to do. 2 weeks ago
  • New occupation for Millennials: "Full-time, stay at home son/daughter." 3 weeks ago

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