Are You Rewarding Risky Thinking?

How are you stifling creativity in your organization?  Maybe your leadership methods punish people for doing more for your customers.

Jason Seiden says, “Take ambiguity away from leadership, and you take away tough decisions and responsibility.  What you’re left with is overpaid administration.”

We are not taught to think on our own. We are frightened away from making risky decisions. Corporate North America rewards those who play the game, hold to the company line, and don’t stick their necks out.

Given this attitude, is it any wonder that your employees are afraid to serve your customers first without your permission or prior consent?  Is it really a big surprise that an airline ticket agent can’t make a decision to allow a loyal customer to check their luggage for free when it is only one pound overweight?

Put policies before people and the result will be more policies… and fewer people.

Jim Mathis is an international professional speaker and author of the Best-selling Reinvention Made Easy: Change Your Strategy, Change Your Results.  To receive his free monthly e-newsletter with articles like this send a SUBSCRIBE message to: subscribe@jimmathis.com.

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