Are there customers who are just wearing you out and not producing income or profits for you? Are there people who are demeaning and abusing your gracious efforts? Fire them.
I worked with a large national corporation several years ago. It was a great income producer to work with them. The next day she wrote a scathing email to me about how it embarrassed her regional managers who weren’t getting the good attendance I was in their sessions. She said she had to make them look good no matter what. I understand her priority here.
Three months later I received a note about meeting with me to move forward with them under her “new rules.” I copied the earlier email she had sent and replied, “Thank you, but I don’t need business this bad to be treated this way. I hope this is a good year for you. However, I won’t be meeting with you.” The next week I got four new clients to fill the void created by her absence.
You have some abusive customers who are wearing you and your people out. They think they own you. They don’t. You own you.
If you keep bad customers, you will only attract more of them. Draw a line in the sand and say “No more. I appreciate your business but not your attitude.” And bury the dinosaur.
Jim Mathis is an international speaking professional, executive coach and Best Selling author of Reinvention Made Easy: Change Your Strategy, Change Your Results. You may subscribe to his free monthly newsletter by sending a message to: firstname.lastname@example.org.