Customer Dinosaurs

Are there customers who are just wearing you out and not producing income or profits for you? Are there people who are demeaning and abusing your gracious efforts? Fire them.

I worked with a large national corporation several years ago. It was a great income producer to work with them.   The next day she wrote a scathing email to me about how it embarrassed her regional managers who weren’t getting the good attendance I was in their sessions.  She said she had to make them look good no matter what.  I understand her priority here.

Three months later I received a note about meeting with me to move forward with them under her “new rules.” I copied the earlier email she had sent and replied, “Thank you, but I don’t need business this bad to be treated this way. I hope this is a good year for you. However, I won’t be meeting with you.” The next week I got four new clients to fill the void created by her absence.

You have some abusive customers who are wearing you and your people out. They think they own you. They don’t. You own you.

If you keep bad customers, you will only attract more of them. Draw a line in the sand and say “No more. I appreciate your business but not your attitude.” And bury the dinosaur.

Jim Mathis is an international speaking professional, executive coach and Best Selling author of Reinvention Made Easy: Change Your Strategy, Change Your Results.  You may subscribe to his free monthly newsletter by sending a message to:  subscribe@jimmathis.com.

Advertisements

0 Responses to “Customer Dinosaurs”



  1. Leave a Comment

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s




Newsletter Sign Up

Share this blog.

Bookmark and Share

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Join 2,041 other followers

Calendar

May 2012
S M T W T F S
« Apr   Jun »
 12345
6789101112
13141516171819
20212223242526
2728293031  

Pages

Twitter Feeds

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Join 2,041 other followers


%d bloggers like this: