Are You an Enabler?

I met with a business leader for lunch. His sales staff isn’t performing at the top of their game. “They send me service requests constantly that they should handle and I enable them to meet customer needs.” But they aren’t excelling at sales. Why do you think that happens?

“What do enablers do?” I asked. He said he didn’t mean it that way. He meant that he was helping them fulfill customer needs. He reluctantly said, though that enablers allow dependent people to remain dependent. They “enable” alcoholics, drug addicts, abusive individuals and poor sales people to continue their patterns.

“That may be what you are doing.” I said. It is…

If you are allowing your employees to under perform and assisting them in any way, you are enabling them. Stop enabling them and they may drop their bad patterns.

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