Fix It!

Guys like to fix things… If it’s broke, I prefer to fix it, right away…not wait on it to get better or ponder the consequences.

If there is a leaky faucet, a loose cabinet door, a squeaky door hinge, a faulty electrical appliance… I want to fix it NOW. It is in my makeup.

Now that is fine around the house. But when I encounter a billing process or an endless voice mail loop that I can’t fix, I get really frustrated. The other night I called Best Buy to check on a new laptop they were preparing for me. They didn’t have an option to press for “Get Information on Your New Laptop.” I tried pressing 0 for receptionist, but was told by the recording that option was not valid. It took a deceptive choice for a live salesperson to get someone to answer their phone. I had to listen to Christmas music for three minutes while waiting (Guess Mother’s Day is over so let’s rush the Season along).

If your customers are complaining about the service your render. Fix it!
If your prospects can’t get you on the phone to answer a simple question. Fix it!
If people are leaving you for your competitor because their service is better. Fix it”
If men and women constantly ask you for the same information they can’t find easily on your web site. Fix it!

There are a LOT of companies out there who are willing to fix customer problems that you assume people will continue to put up with. If you don’t fix it; the others will (or already have).

Advertisements

0 Responses to “Fix It!”



  1. Leave a Comment

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s




Newsletter Sign Up

Share this blog.

Bookmark and Share

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Join 2,042 other followers

Calendar

November 2012
S M T W T F S
« Oct   Dec »
 123
45678910
11121314151617
18192021222324
252627282930  

Pages

Twitter Feeds

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Join 2,042 other followers


%d bloggers like this: